Complaints Policy
Khloestika Healing and Wellness Center (“Khloestika”) is committed to providing high‑quality wellness services and a respectful, professional experience for all clients and visitors. We take any concerns or complaints seriously and have established a clear process for handling them promptly and fairly.
1. How to Make a Complaint
If you are dissatisfied with a service, communication, or experience with Khloestika, you have the right to raise a complaint. Complaints can be submitted in the following ways:
By email: [email protected]
By phone: 909-588-2117
In person: At our office located at 1126 West Foothill Boulevard, Suite 180, Upland, CA 91786
When you submit a complaint, please include:
Your name and contact information.
A clear description of the issue.
The date and location (if applicable) of the service or interaction.
Any additional information that may help us understand your concern.
2. Handling Your Complaint
When we receive a complaint, we will:
Acknowledge receipt promptly, usually within 1–3 business days.
Investigate the matter in a fair and timely manner, reviewing any relevant records and speaking with the individuals involved.
Aim to provide a substantive response within 7–10 business days of receiving your complaint, depending on complexity.
Our goal is to listen to your concerns, understand what happened, and work toward a fair resolution. This may include an apology, service adjustments, clarification, or other appropriate steps.
3. Confidentiality and Respect
We treat all complaints confidentially and with respect. Information related to your complaint will generally be shared only with staff who need to know to investigate or resolve the issue. We will not retaliate or discriminate against anyone for raising a complaint in good faith.
4. Escalation
If you are not satisfied with our initial response:
You may request a review or escalation to a senior team member.
If the issue remains unresolved, you may choose to contact an appropriate regulatory or professional body (if applicable) or seek independent legal advice.
5. Feedback and Improvement
We use feedback and complaints to improve our services, policies, and client experience. Anonymous or de‑identified information may be used in internal reviews to help us prevent similar issues in the future.
6. Contact Us
If you have any questions about this Complaints Policy or wish to submit a concern, please contact us:
Khloestika Healing and Wellness Center
1126 West Foothill Boulevard, Suite 180, Upland, CA 91786
Email: [email protected]
Phone: 909-588-2117
Wellness Services
If you want your body to operate at optimal health, but don’t know where to start - we’ll give you the roadmap.
Red Light Therapy
Red Light Therapy uses targeted wavelengths to enhance cellular recovery, reduce inflammation and promote skin health while supporting faster muscle repair and improved circulation.
PEMF Therapy
PEMF Therapy uses pulsed electromagnetic fields to stimulate cellular energy, improve circulation, reduce pain and stiffness and support recovery from injury or chronic discomfort.
IV Therapy
IV Therapy delivers essential vitamins, minerals, and hydration directly into the bloodstream to boost energy, support immune function, improve recovery and enhance overall wellness.
Athletic Recovery
Athletic Recovery combines Normatec compression, red light therapy, PEMF, cryotherapy, and oxygenation to reduce soreness, flush fatigue‑inducing metabolites, speed post‑workout recovery, and keep your body primed for higher‑level training and performance.
Lymphatic Drainage
Lymphatic Drainage enhances the natural flow of the lymphatic system to reduce swelling, improve detoxification, support immune function and accelerate post-injury recovery.
Oxygen Therapy
Oxygen Therapy increases oxygen delivery to tissues to improve energy, support healing, reduce fatigue and enhance overall performance and recovery.
Inflammation
Reduction
Inflammation Reduction uses red light therapy, PEMF, lymphatic drainage, compression, cryotherapy, and oxygenation to calm overactive inflammation, ease soreness, support joint comfort, and promote faster recovery.
Normatec
Compression
Normatec Compression uses dynamic air compression boots to boost circulation, flush metabolic waste, reduce muscle soreness, and speed post‑workout recovery so your legs feel fresher and ready to perform.
Infrared
Sauna
Normatec Compression uses dynamic air compression boots to boost circulation, flush metabolic waste, reduce muscle soreness, and speed post‑workout recovery so your legs feel fresher and ready to perform.
Detoxification
Detoxification focuses on supporting your body’s natural cleansing systems with lymphatic drainage, compression, infrared sauna, red light, and oxygenation to move fluids, reduce water retention, and help you feel lighter and more energized.
Superhuman Protocol
Superhuman Protocol is a 3‑step wellness sequence that uses PEMF magnetism, exercise with oxygen, and full‑body red light therapy to recharge cells, improve oxygen utilization, enhance recovery, and boost overall energy and resilience.
Pain Management
Pain Management uses non‑invasive technologies like red light therapy, PEMF, compression, oxygenation, and lymphatic support to reduce pain and inflammation, improve circulation, ease stiffness, and help you move more comfortably.
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Contact Us:
Call or Text: 909-588-2117
Email: [email protected]
Opening hours:
Mon - Fri:
Sat:
Sun:
10am-7pm
9am-1pm
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Mon - Fri:
Sat:
Sun:
10am-7pm
9am-1pm
Closed
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Address:
1126 West Foothill Boulevard, Suite 180, Upland, CA 91786
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